Ownership of goods will remain with CBC Car Spares until payment is received in full.
Any claim, or dispute respecting an order should be addressed to the company within 10 days of the date of purchase, quoting the invoice number and this date.
If you are unsure if a part is correct for your car, or bicycle, then please contact us before ordering, as we will not be held responsible if you order a part incorrectly
Parts ordered in error must be returned in their original packaging and be in a resellable condition. They must be returned within 30 days of the date of purchase and sent to CBC Car Spares, 12 Stanley Road, Oldbury, West Midlands B68 0DY. The buyer will be responsible for the cost of despatch and return postage. They will also be subject to a 20% handling charge on the cost of the goods returned. Parts returned damaged, incomplete, or not in a resellable condition will be rejected and not refunded. We will return the rejected part back to you, but the customer will be liable for the return postage cost. Carriage orders refused acceptance by the customer at the point of delivery, will incur a return postage charge of £23.50.
Automotive electrical parts such as spark plugs, ignition leads, coil packs, distributors, distributor components, alternators, starter motors,etc. cannot be ordered for fault finding purposes and then returned back to us. These type of parts which are sent back to us will be checked and/or tested before a refund is made. If no fault is found then we will be unable to offer you a refund, but would send you the parts back, at the cost of a further delivery charge. We obviously advise you to make sure you determine the correct fault on your car, before ordering these types of parts.
Unless stated otherwise, parts are guaranteed for 12 months/20,000 miles, whichever occurs first. Guarantees will be void due to any external faults, or if there is evidence of misuse of the product by the customer. Faulty products will be replaced free of charge. This guarantee covers defects to the part when fitted and used correctly for normal, everyday vehicle use but does not apply to parts used for any extraordinary or unusual uses such as taxis, competition, racing, rallying or parts subsequently stripped down, altered, modified or adapted etc. in any way from their original design or intended use.
You should notify us immediately if a potential warranty situation arises. We will then advise a course of action. Any suspected faulty part must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Please note that a defective part must be returned and received by us before it can be exchanged. All warranty parts are subject to a physical inspection. This may involve returning the part to our supplier to verify the fault before it can be exchanged.
Our warranty only covers the parts in question and not to any consequential loss or cost, eg garage labour, recovery, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure of a related component.
Bikes collected from our shop are fully assembled. Those sold by mail order will be dispatched in box form. These bikes will require some assembly due to packaging. If you are not skilled in this, then we advise employing the service of a skilled bike mechanic to perform this task. We do not accept liability for any faults, damage, or injury caused by the incorrect assembly of mail order bikes.
The frames and forks on the bikes we sell are guaranteed against manufacturing, or material defects for a period of 1 year from the date of original purchase.
Provided the bicycle has been properly cared for, maintained and used and has not been fitted with parts other than the manufacturers approved spare part. This guarantee does not cover normal wear and tear, alteration, accident, misuse, neglect, improper maintenance, racing, stunt riding, or commercial use (e.g. Hiring).
Regular service is recommended to ensure road worthiness and to prolong the life of your bicycle.
Bikes are guaranteed for normal off road use. Activities such as "Wheelies", stunt riding or jumping constitutes misuse and will invalidate this guarantee.
In the event of a guarantee claim, please contact us first with your problem and have your original invoice at hand. Proof of Purchase is The Owners Responsibility for all items purchased on this website
Our Bike suppliers are continually developing their product range and therefore reserve the right to alter components and specifications without notice.
Please check and confirm the latest specification from us before you purchase.
All part numbers, photographs used in this website are intended for reference and identification purposes only, and are not necessarily an exact representation of the goods supplied. Photograph's of parts should be considered indicative of what we supply rather than an exact representation as sources of supply and manufacture can change. Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer or distributor at the time. There may be occasions - due to circumstances beyond our control - when specifications are changed, or when goods become temporarily unavailable.
Please note our internet shop prices may differ from those at our shops branch.
Proof of Purchase is The Owners Responsibility for all items purchased on this website.
Acceptance of goods is deemed acceptance of these terms.
The buyer must enter there address in full and include a contact telephone number for the delivery address they have provided. We cannot be held responsible for parcels which go missing due to an incorrect address supplied by the customer.
Deliveries under 2kg are sent by Royal Mail. Orders over 2kg are sent by APC. Scottish Highlands, Northern Ireland, UK Islands and EU orders are despatched by Royal Mail, or DHL. International deliveries under 2Kg are sent by Royal Mail Air Mail Service.
We advise checking parcel contents before signing courier delivery notes, as it is harder to prove that an item is damaged if you have signed it received in good condition.
Claims for lost parcels must be made within 14 days of the date of invoice. We reserve the right to investigate claims of loss and/or damage, before issuing refunds/replacements.